Returns & Replacements
We want you to be completely confident in every order. If you receive a product that is incorrect, defective, or damaged in transit, please contact us within 5 business days of delivery so we can make it right.
To start a return or replacement, simply email our support team with your order number, photos of the issue, and a brief description of the problem. Once reviewed, we’ll provide you with the next steps, depending on the situation.
Please note:
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Returns are only accepted for items purchased directly from us.
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Products must be in original, unopened condition unless damaged or defective.
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We cannot accept returns for items sold as clearance or final sale.
Our goal is to make the process smooth, fair, and collector-friendly—because we know every box on your shelf matters.
Please contact us for any queries:
Email: sales@d4toysus.com